Will my balance be safe if I activate Self-Exclusion?

Yes, your account balance remains fully secure during self-exclusion. You can withdraw your funds once the exclusion period ends, but no new deposits or bets will be allowed in the meantime.

Does lowering the deposit limit take effect immediately?

Yes, decreasing your limit takes effect immediately. However, increasing a limit is subject to a 24-hour cooling-off period — this is intentional, to protect you from making impulsive decisions that could cause harm.

Will my conversation with the support team be kept confidential?

Absolutely. day30's responsible gaming support team maintains complete confidentiality. Your personal information and conversations are never shared with any third party.

Will I miss out on bonuses or promos during a cooling-off period?

Marketing communications and promotional offers are automatically paused during a cooling-off or self-exclusion period. This is intentional — so you are not tempted while taking a break.

Can a family member request that limits be set on my account?

Not directly, as only the account holder can change limits for security reasons. However, if a family member contacts our support team, we can assess the situation and take the appropriate steps.

day30 | Responsible Gaming — Safe Habits and Smart Play

Why is responsible gaming so important?

Responsible gaming at day30 is more than a policy — it's a core philosophy. We want every member to enjoy gaming while ensuring that other areas of life — family, work, and health — are never compromised.

Online betting is growing in popularity across Bangladesh, and so is the risk of addiction. Research shows that uncontrolled gambling can cause financial strain, damaged relationships, and serious mental stress within families. day30 takes this matter very seriously.

Responsible gaming means deciding in advance how much time and money you are willing to spend, staying aware of your own situation, and having the courage to ask for help when needed. The tools on our platform are designed to make exactly that easier.

EntertainmentHealthy

ControlKey

AwarenessUrgent

Recognizing the Signs of Problem Gaming

Problem gaming doesn't appear overnight — it builds up gradually. Be alert if you notice the following signs in yourself or someone close to you. Recognising these signs is part of responsible gaming at day30:

Signs	Description	Level
Chasing losses	Chasing losses by placing more bets after losing	Moderate
Spending beyond your budget	Wagering more money than you can afford	Severe
Losing track of time	Playing for hours on end without any sense of how much time has passed	Mild
Hiding things from family or friends	Lying or hiding gaming habits	Severe
Betting with borrowed money	Borrowing money from others to place bets	Severe
Mood swings	Extreme excitement when winning, excessive depression when losing	Moderate
Neglecting work or studies	Leaving daily tasks unfinished because gaming is on your mind	Moderate

If you notice 3 or more of the above signs Contact day30's responsible gaming support team immediately, or use the self-exclusion tool.

Self-Assessment: Ask Yourself

Ask yourself the following questions honestly. If you answer "yes" to most of them, it's time to seek help.

1

Do you often end up spending more than the budget you set for yourself?

2

Do you feel restless after a loss and have an urge to bet again right away?

3

Has a family member or friend ever expressed concern about your gaming habits?

4

Have you ever used money set aside for bills or daily expenses to place a bet?

5

Do you feel restless, irritable, or empty when you are not gaming?

6

Have you tried to stop gaming but failed repeatedly?

7

Have you been gaming instead of attending to work, studies, or family responsibilities?

This questionnaire is not a substitute for professional medical evaluation. However, it is a first step toward understanding your situation. Please seek expert advice if needed.

How to use day30's protection tools

Log in to the day30 platform, go to Account Settings, and you will find the "Responsible Gaming" section. From there, you can activate the following tools:

Deposit Limit

Account Settings → Responsible Gaming → Deposit Limit. Choose daily, weekly, or monthly.

Time Limit

Enable session time limits. You'll receive an automatic alert when your set time is reached.

Cooling-Off

Take a break from 1 to 30 days. Betting and deposits will be suspended for the duration.

Self-Exclusion

Choose self-exclusion for a longer break — from 6 months up to 5 years.

Activity Report

Review your monthly gaming report. Analyze your spending, time spent, and betting history.

Support Chat

Talk to our Responsible Gaming team via live chat at any time.

Steps to Getting Help

Admitting you have a problem is a brave step. If you feel your gaming is getting out of control, follow the steps below:

Step One: Acknowledge the Problem

Be honest with yourself. Complete the self-assessment questionnaire above to understand whether you may have a problem.

Step Two: Activate the Tools

Log in to your day30 account to set a deposit limit or activate a cooling-off period. It takes effect immediately.

Step Three: Tell Someone You Trust

Let a family member or close friend know what you're going through. Don't face it alone — lean on your support network.

Step Four: Contact the Support Team

day30's responsible gaming team is available 24/7. Reach out via live chat — all conversations are completely confidential.

Step Five: Seek Professional Support

Consider speaking with a mental health professional or counselor if needed. This is not a sign of weakness — it takes real courage.

Tips for Building Healthy Gaming Habits

The heart of responsible gaming at day30 is simple: keep gaming a small part of your life, not the whole of it. Following these habits will help keep gaming enjoyable:

Set your budget first: Decide how much BDT you're willing to spend per session before you start, and stick to it.
Set a time limit: Decide in advance the maximum time you will spend gaming each day. Set an alarm.
Avoid playing when drinking or under stress: In this state, your ability to make sound decisions is reduced.
Set aside your winnings: When you win, withdraw the money rather than putting it straight back into bets.
Take regular breaks: Take at least a 10-minute break every hour. Get up, walk around, and drink some water.
Keep up other hobbies: Sports, reading, or spending time with family helps keep gaming in balance.
Track live scores: Check your gaming activity report regularly and analyse your own trends.
There are no guaranteed wins — keep this in mind: There is always a risk of losing in any form of betting.

Good News When you set your own limits on day30, we take them seriously. Our system won't let you break the limits you've set for yourself — we're here to protect you.

Protection of Minors

Day30 strictly prohibits access by anyone under 18. Age is verified at registration, and KYC verification is requested in any case of doubt.

If you have children or teenagers at home, take the following steps:

Use parental control software on your device
Keep your day30 account login details away from children
Always log out after each session on a shared device
Have open conversations with your children about the risks of online gambling

If you become aware that a minor is using day30, notify our support team immediately. We will take prompt action.

Age Verification is Mandatory day30 may request age verification documents for any account it deems suspicious. The account will remain temporarily suspended until verification is complete.

day30 Responsible Gaming — Stay in Control, Stay Entertained

Responsible Gaming Protection Tools

Common Questions About Responsible Gaming

Play Responsibly, Enjoy the Experience